Joe 's Blog


Trapped in 800 Telephone Purgatory? Use These Short Cuts & Break Free!!!


Joe Gonzalez
Branch Manager
1st Metropolitan Mortgage
Phone: 610-351-7510
Fax: 610-351-7810

Does this scenario sound familiar? Your latest credit card statement comes in the mail, and there's an error. You know that it needs to be dealt with, but for some reason you keep putting it off. Then it hits you. The reason for your procrastination is that you just cannot bear the thought of calling "customer service". Just the idea of facing a telephone maze of pressing buttons and repeating personal information over and over again is so daunting, so loathsome, you actually consider just paying the charge.

The good news is your days of wallowing through the Dante's Inferno of customer service phone systems are over. Thanks to a computer programmer/blogger named Paul English, you can now talk to a real human being in a fraction of the time. You see, Paul and his Internet friends have taken the time to compile a list of some major companies along with shortcuts you can use to reach an operator on their systems. Here are some examples:

    America Online® - Don't press or say anything

    Bank of America - Press 00 at each prompt

    Citibank - Press 0# 0# 0# 0# 0# 0#

    eBay® - Press 0 after each of the first two prompts

    e*Trade - Press # # # #

    - Say "agent" at each prompt

    MasterCard® - Press 000 at each prompt

To see Paul's entire list of company phone numbers and instructions, simply log on to  and click on the "Database" link. You may even want to create a bookmark to the website on your computer both at home and at work.

Mr. English is completely dedicated to the customer service cause. Along with publishing this potentially time-saving information, Paul provides the ability to rate a company's customer service and allows anyone with information about bypassing customer service phone menus to contribute what they know. Both features can be found by clicking on the "Sitemap" link on the website.

Companies are constantly changing their phone systems, so Paul's list is always in flux. Lucky for us, the most current information is only an Internet connection away.

If you know of any helpful or time-saving websites, please call me.
I would love to hear about them!

For help or questions contact:

Joe Gonzalez

Senior Loan Consultant -  NMLS #126036
GMH Mortgage Services, LLC
625 W. Ridge Pike, Building C, Suite 100 | Conshohocken, PA  19428 | Direct: 610-355-8039 |  Cell: 610-739-6563

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Comment balloon 1 commentJoe Gonzalez • May 01 2008 04:25PM


Joe - Quite relevant in the day & age where reaching a live person can be as difficult as reciting the Chinese Alphabet backwards.  Good info man, thanks!
Posted by Jason Sardi, Your Agent for Life (Auto & Home & Life Insurance throughout North Carolina) over 12 years ago